If you experience any issues with your order, please contact with us. We will endeavour to refund the full value of any product(s) purchased if the conditions below are met:
You return the product in question to us within 7 days of receipt of your order to the following address with order details and order number if bought online:
Cheshire Botanicals Head Office, Barncroft, Heatley Lane, Broomhall, Nantwich, Cheshire, CW5 8BA.
Unless the item is damaged or faulty, you must return it to us in a resalable condition; unopened and in the same condition as you received it.
Unfortunately, we are unable to refund the cost of postage, either on your original order or the cost of returning the item unless the product itself is faulty.
For any damaged or faulty items, we will refund the return delivery cost and send a replacement item free of charge or refund the order amount. Please inform us of damaged or faulty items within 48 hours of receipt of the product, ideally with photographic proof, and we will refund you within 30 days of your notifying us.
In certain situations, the goods may need to be returned for quality analysis. If this is the case, we will arrange for collection from you by courier.
If the product is damaged when the courier arrives at your door and shows clear signs of breakage or leakage at the time of delivery, please refuse the parcel and ask the courier to return the goods to us.
Please contact us at firstname.lastname@example.org to let us know. We will then make arrangements for a replacement or refund.
Please note: any reimbursement will be refunded onto the credit or debit card used by you to pay for the original purchase.